We are proud of the high-end products we offer and also deliver an equally high-end repair service. To make this process go as smooth as possible, we suggest you go through the following steps.
Fill out the form on this page to submit the necessary information about your saddle.
Download and Print the Saddle Repair Form. Complete it as best you can, especially contact information and repair order.
- Leave the column on the right blank, and credit card info at the bottom of the page is optional. We can get it later.
- If you are unable to print the form, just note your contact information and repair order on a piece of paper.
If you encounter any issues with your browser when opening this PDF, please send an email to firstname.lastname@example.org so we can send you the form as an attachment.
Boxing for shipment:
Ship your saddle and printed Saddle Repair Form in a sturdy corrugated shipping box. We use a 16”x18”x22” sized box to ship a single saddle. Boxes can be obtained from your local home improvement store, shipping store, or office supply. Used boxes are even better!
Place your saddle inside a large plastic bag, then inside the shipping box. It should be a snug fit. If you use a larger box be sure to fill it in with air pillows, bubble wrap, or crumpled paper so your saddle doesn’t get jostled on the trip.
Thank you for NOT using packing peanuts. We prefer you ship your saddle without a cover, stirrup leathers, buck straps, etc.
Shipping within the continental USA is $50.00 each way if you use our FedEx shipping label.
Follow this link to request a shipping label: https://christinesaddle.wufoo.com/forms/z1gjdjnp0fvqsxt/
Warranty Information: Limited 5 year warranty on the tree. One year warranty on workmanship and materials (excludes damage due to neglect or mistreatment/from original date of purchase). Proof of ownership is required for the warranty to be valid. Without proof of ownership, warranty is void and non-transferable. Shipping is not included in warranty repairs. Therefore, a shipping charge will be included on your final repair invoice.
Note: You may omit any credit card information at this time, that will be collected at a later date. Remember to sign the Saddle Repair Form that will be sent in with your saddle, without this we can not work on your saddle.
Need Help? You can reach the repair desk 8:30a – 4:30p, US Eastern Standard Time, Monday through Friday.